Product recalls & Safety alerts

At Trendyol, we are dedicated to upholding the highest standards of product safety and compliance. In accordance with Article 32 of the Digital Services Act (DSA), we will promptly notify the customer when a non-compliant or unsafe product is identified within the European Economic Area. If we are unable to contact affected users directly, we will make the relevant product recall information publicly available on this page.In addition, we are committed to comply with the General Product Safety Regulation (GPSR), ensuring products made available on our platform meet the applicable product safety requirements. In cases where a product poses a safety risk, we will take all necessary actions in accordance with the GPSR, recalling the product and providing guidance to impacted customers on returns, refunds, or repairs. If you have a recalled product, please contact us immediately for instructions on how to return or exchange it.To review details on product safety recalls, please see information below.

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